Our Most Recent Reviews
My water heater was dying so I called and got next day service. My appointment was for 11am and around 10:30a, I received a text letting me know Josh was on his way. He was promt, professional, and answered all my questions. I am very happy with the ...process from initial phone call to completion. And I was very happy with the service provided by Josh, I felt like he took the time to provide an exceptional customer service experience.
***WARNING: UNSCRUPULOUS BUSINESS PRACTICES** My SO purchased the $59 maintenance check-up for our furnace/AC and water heater. We were NOT having any problems with them, they were just getting old so felt like a check-up was likely due. When the ...service technician came, he found that there was a “crack in our heat exchanger that was likely leaking low levels of carbon monoxide into the house” and was too dangerous to use. I have a carbon monoxide detector that they told me would only report high levels of carbon monoxide for extended periods of time and not the low levels that I likely had leaking into the house. The technician also found that the bottom of the water heater had rusted out and was leaking and need replacement immediately (he showed me a picture on his phone). Within the hour, he had a “Design Team Member” out to our house to evaluate what we need to replace our dangerous system. The next day, he returned and presented us with packages to replace the furnace/AC and water heater along with a mini-split to optimize our home’s comfort. Presenting us will plan ranging from a basic builder grade system for 15K to one with extra bells and whistles at 25K. When he started out selling us on payment plans, my flags went up. I decided to get a second opinion. The water heater replacement alone was $1800. My brother helped us replace the water heater at 1/3 of the cost and when he removed the old water heater, the pan below it was dry. The service technician claimed to have flushed the water heater but this was not done. When the second HVAC person came out to give me a second opinion, he called in the service number of my system and found out that the heat exchange part was still under warranty and could be replaced. When he returned and opened up the furnace, he found that there was NO crack in the heat exchanger. The technician from Perfect had shown me pictures on his phone that were supposedly from my equipment but likely were not. I want people out there to be forewarned and not fall prey to these unscrupulous business scare tactics like I almost did.
Every single time I’ve worked with them they up sell services I don’t need and try to scare me about ridiculous things. I’m never having them at my home again. No, I do not need to replace all of the pipes at my home.
Setting up the appointment was easy, got immediately on the list for the same day. The customer service was attentive, friendly, and professional. The service guy who came to our home was pleasant, informative, and knowledgeable. He did everything in his ...power to repair the water heater, but it was gone. A new water is on the horizon. Thank you for a very pleasant repair visit.
I have used Perfect Plumbing twice in the last year for some major upgrades to my home. These guys are the best! They work tirelessly from start to finish. They are pleasant and professional! The office folks working behind the scenes making ...appointments and soothing my ruffled feathers are also amazing! I highly recommend this company to anyone needing a professional crew to come in and work their magic!
Donovan was outstanding. Very thorough and knowledgeable. Honest
Thank you very much for the excellent efficient service provided by Cody, a Perfect Professional from Perfect Plumbing.
David came out for a service today. He was the most thorough HVAC service technician I have met. He went through our heating and A/C unit in detail. He cleaned and inspected all of the workings of the system. He pointed out the things of concern but ...also let us know what to expect out of the system and when it may become a problem. I appreciate his honesty and hard work. I will use them again and recommend them to friends.
Expensive but they are detailed oriented and warranty their work and supplies.
First experience with company was a water pipe break in my front yard in September. Jim Reed and Kasey Sweat (sp) were great in diagnosis of what repair work would be required. Repair and clean up was completed to my satisfaction. I received a Furnace/AC ...tune-up last week by Trevor Wolfe and Ryan King. They both were helpful in diagnosis of heating system and connections made to properly receive heat to house. All employees were very personable and open to any questions I had.
Price bid was very high. Drain cleaning coupon bead for less than $100. Plumber quote was from $350 to $700. This was to clear one drain that was taken taken apart and easily accessible . I would have pain up to $150. Got away for $30
Clogged drain on a Sunday at noon, called it in, had someone out at around 130pm, had it all fixed and cleaned up by 3pm. Thanks Josh! He left the bathroom cleaner than it was coming in. Highly recommend.
Quick and responsive when I needed immediate plumbing help. The plumber who assisted me was knowledgeable and relayed information perfectly.
Very knowledgeable with a sense of humor at no extra charge. We went over issues that I will need to keep an eye on and gave me bids on what I want to have done. Ryan Kennedy is the one I would recommend any time. I was referred by a friend of mine.
The charge for the drain opening in master bath seems excessive...and the problem with the stopper was not resolved.
Again, excellent service with helpful suggestions. The service technician was very pleasant, knowledgeable, and easy to work with. Would certainly recommend them to others. New HVAC system installed with humidifier. Willie and Josh did a great job on it ...and explained the upgrades related to the new system. Would certainly give them a 5* rating the techs and company. Thanks again.
The techs need to reset the clock on the thermostat when they are done. They turn the furnace off while working so the clock is then off when they turn it back on so furnace doesn't come on it the morning. Annoying, and yes my husband should think ...about it but he doesn't.
Perfect is a phenomenal team to work with! Everyone I've worked with was kind, helpful, and provided exceptional service. Highly recommend!
The technician came late in the afternoon to do a check on our heating and air conditioning systems. He stayed late to accomplish both. He gave us detailed information on what problems he found and gave us options on fixing them. John Martinez, our ...technician, was very efficient in his work and very knowledgeable as well.
I wasn’t home, but my partner was, he said they were great. Also they did an wonderful job of communicating with me so I knew everything that was going on!
Paul and Nick did an outstanding job with our HVAC installation. Courteous, professional, got everything right the first time. I particularly appreciated the system walk through so that I could fully understand the new system. I would highly recommend ...Perfect Plumbing & HVAC.
The installers sent by Perfect were courteous and friendly. They were knowledgeable and efficient. I highly recommend Perfect Plumbing Heating and Air.
Over 400 to fix the drain on a kitchen sink - pretty poor. Fix stuff guys for a reasonable price, stop pushing the strange package deals. Yuck, really, a waste of time and money .
I learned so much from the technician. He walked me through the process and made me feel good about my choices.
John Martinez did a great job. He is super friendly and professional and very knowledgeable. Definitely recommend them.
Jeff is very knowledgeable and did a great job analyzing our problems and making recommendations
Their staff is extremely friendly and timely
From scheduling to the service provided I am extremely happy. Brian Adamson showed up on time, wore booties even when I said he didn’t have to. He was friendly, professional and knowledgeable. Thank you for the excellent service!
Trevor Wolfe was excellent to work with and very thorough.
Alan was a Superstar!!!
The technicians are friendly and knowledge.
I have a complicated and unusual heating system in my house. Perfect Heating installed a tankless water heater and re-worked the duct work on our house. Eric showed me exemplary customer service throughout the process, responding immediately to my ...concerns, and went out of his way to make sure I was taken care of. And then there was Josh. Josh is the BEST. He completed an enormous amount of research on our project and provided us with superb service. He worked with us on all our concerns, even though at times it meant working after hours. He is a great problem solver, and really went above and beyond to make sure we had fast problem resolution. I can’t thank these guys enough!
I appreciated their quick response and work ethic. Thank you!
Very fine call. Ken very polite and professional and fun to talk with in general. Thank you.
Two days ago, I had to make an emergency trip to the vet when I was supposed to have the Perfect heating folks out. Here is something I never expected: My beloved dog died. When the tech arrived at my home, he was so kind and sympathetic that he called ...his company and they decided not to charge me for today's visit. They have certainly won a customer for life!
Excellent service. All personnel was very helpful and friendly and knowledgeable. I can highly recommend Perfect Plumbing.
He acted absolutely professional in is performance, he was able to solve are problem and got it fixed in a reasonable time, same day service at reasonable pricing. Our tech was Trevor Williams.
My water heater decided to die on me and I called Perfect Plumbing and they were very nice and came out very early. I had not had water for a while. They gave me five options and I was able to pick the one that worked the best for me. I am very happy ...with the work and the service.
Great experience - big purchase - new Heating & Air. The entire Perfect Plumbing team was great: Tony helped me to select the right system. Chris and Willie installed quickly and explained how to work the thermostat Logan cleaned the air ducts. My ...new furnace is quiet and the house more uniformly comfortable. I am quite satisfied with this service.
Review of options of fix needed and payment plans.
Trevor was timely and thorugh. He explained what he had done and discussed signs of impending trouble. I would gladly welcome him back.
Had a great job done by Chris and Willie on replacement of my old furnace and air conditioner.
Professional and courteous service. Showed up quickly and finished job for quoted price. I will call them the next time I need a plumber.
Jeff Burch from Perfect Plumbing unclogged our kitchen drain and installed a new garbage disposal. He was very professional. He did great work. He was timely and explained available options. His work was accomplished without making a mess and he ...left the kitchen area clean. I would certainly use their plumbing services again if needed.
Donovan explained the work to be done, did the work and then explained what he did and the deficiencies in the system. He gave me clear choices. All in all, the experience was very positive.
I liked Allen, efficient, friendly and tidy. Your prices really seem high to me.
Cody Milburn is the fourth A1 technician i have had and they are all tops. Cody was personable, he explained everything, was very helpful and did a good job. I would highly recommend Cody and the other A1 technicians.
Dan was our Plummer and was so courteous! We explained that the bathroom tub was extremely slow to drain. Our house was built in 1936 so the plumbing was old so he described the plumbing that was used back then ... 85 years ago ! He then gave us detailed ... options of what could be done....we chose the first which was plunging and snaking and that did help . Dan was very careful in cleaning up after. And so polite....he asked me if he could take off his jacket because he was hot ! Of course , I said ! Before he left, he made sure that we understood we may need to have internal pipes replaced because of the configuration of the ancient cast iron pipes used in 1936. That would entail cutting through the ceiling in the bathroom below to gain access to the pipes above. When that needs to be done, we told Dan that we want him to be the man who does it !
Great communication, John, the service Tec was very nice and took his time to explain everything that my system needed.
Josh was very professional and friendly. We had a simple situation of a washcloth being flushed by a three year old. However, the clean-out access pipe wasn’t typical and the snake kept heading the wrong way. He worked diligently to resolve snaking the ...problem.He even listened to me when I shared my ideas to help solve it. It was colder than snot on Super Bowl Sunday, but he stayed cheerful. We all celebrated when we heard the water go whoosh!
I can’t believe to replace one valve in my bathroom would cost me $310. I know that plumbing can be expensive but this is way overpriced in my books it took the man roughly a half an hour to replace it,which comes out to $100 for the valve and $210 for ...the work. That is roughly $400 an hour. That is if the valve itself cost $100. I would not refer this company to any of my other friends or people
Had my furnace check for maintenance and got everything done which Perfect Plumbing has always " outstanding service." Thank you Trevor Wolfe and Ryan King for answering all my question. Would recommend Perfect Plumbing Heating & Air anytime. Great ...Service and Quality!
Excellent Job, Ryan was very knowledgeable and completed a exceptional Installation, and a pleasure to work with. ZEM
Logan Sandall and Chris Tilley installed a new heating and air conditioner unit. They did a great job. They were polite, efficent and fast. They worked well together. The 2 unites were very expensive. I will continue to call Perfect Plumbing Heating ...and Air for future needs
DESIGN CONSULTANT TONY DYER DID A GREAT JOB EXPLAINING ALL THE PRICING OPTIONS AND DETAILS OF THE CONTRACT. INSTALL FIELD SUPERVISOR JOSH MORAN AND CHRIS DID A GREAT JOB INSTALLING THE HEATING UNIT. INSTALLATION AND CLEAN-UP WAS VERY PROFESSIONAL. JOSH ...WENT INTO GREAT DETAIL EXPLAINING THE OPERATING PROCEDURES OF THE UNIT, AND REPEATEDLY ASKED IF I HAD ANY QUESTIONS OR CONCERNS. I WOULD HIGHLY RECOMMEND "PERFECT PLUMBING" TO ANYONE NEEDING THEIR SERVICE.
1/24/20: Extremely pleased with my new Bryant heating and cooling systems installed by Paul and Nick! Professional, knowledgeable, and finished ahead of schedule - excellent work done and highly recommended! Had another excellent experience with ...Perfect Plumbing. Ryan Kennedy did an exceptional job installing a new water heater and softener. Prompt and courteous service, highly recommended! Excellent experience - on-time, professional service. Needed quick AC service and Albert provided it. Highly recommend.
My water heater went out right after the New Year. After some research we found Perfect Plumbing. Out of all the websites my wife and I researched we found that Perfect gave us an estimated cost of what it would take to get a new water heater installed. ...So, we decided to give them a shot. Tom Scott was our plumber. He was amazing to work with as he walked me through the reasons my water heater went out and was leaking. His ability to walk me through all of my options and take the time to help me make the best decision for my house was what made the experience so thrilling. He walked me through the financing options and made it seamless. Within hours I had a new water heater and the experience was worth every penny. Since we purchased our water heater through Perfect we received free check ups on our furnace as well. I had just had my furnace maintenanced on Dec 3rd 2019 so i didn't think i needed to have another maintenance done so soon, but a second opinion never hurt plus it was free. Donovan Sayler was the Technician that showed up for the maintenance check. Donovon is the epitome of customer service and a large reason why my wife and I will stay Perfect Plumbing Heating & Air customer. He was thorough, kind, and very knowledgeable. He literally took my whole furnace apart and found sheet-rock from when my house was built 14 years ago still inside. I just had my furnace supposedly maintenanced last month and from the things Donovan told me was wrong with my furnace and how dirty it was internally really was frustrating to hear. My furnace blower was going out and looked like it had never been cleaned or looked at, there were cracks in my heat exchange, and my furnace was to large for my house. Donovan's attention to detail and the pride he took in his work was a blessing. His advice and trusting approach to our needs was what made the decision to move forward with getting a sales rep out to our house to explore furnace options an easy decision. Tony Dyer was the Design Consultant that showed up to our house the next day. Tony has to be one of the coolest dudes I had the pleasure of meeting. Not only did he walk us through the needs for our house, along with the issues we would have to overcome, but I got the pleasure of getting to know him personally and just how genuine and caring he truly is. The challenge we faced was that a new furnace would be a substantial smaller then the AC it sat above and Tony took time to explain to us not only the challenge but the difficulty in merging the old with the new. Tony's ability to re-assure and educate on the needs of our house made doing a total over haul of our heating and cooling system an easy choice. Tony made my wife and I feel like he cared more about what was best for us then for making the sale. It was a breathe of fresh air to work with a professional like Tony and still feel valued and appreciated. Willie Man and Chris Tilley were the two specialist who showed up to our house to install our new furnace and air conditioning unit. Willie dismantled and re-assembled the furnace and air conditioning in my garage while Chris dismantled and replaced my air conditioning unit on the exterior of my house. They both were superstars! Willie walked my wife and I through how to work our system once it was installed. He was attentive and knowledgeable which made understanding how to work our new system so much easier. From start to finish Willie and Chris were amazing to work with. Offering a service is a small percentage of how you retain customers. Offering that service with a team that delivers top of the line customer experience with amazing care and concern for the needs of their customers is what creates life long customers. Thank you to the men named above in my review. Thank you for hot water and warm nights during these cold months. Its because of ALL of you that I will refer more business to Perfect Plumbing Heating & Air, and stay a customer for life! #Customer4Life #5StarCustomerService #BestInBoise
Daniel Stowe problem solved our drain blockage, explained what he was doing and how to ensure it doesn't happen again. This followed the excellent customer service and scheduling by Carrie, Angela and Julie. Couldn't be happier with the service, ...knowledge, and overall experience. Will use them again for sure!
Allen was wonderful! He was kind, courteous, and patient. He was able to fix the entire mess that was my plumbing without having to make a second trip. Thanks so much!
Cody Melburn was very polite, friendly, and most importantly, very professional and efficient. He gave me an estimate of the repairs and how long it would take to complete them. He is a great representative for the company.
Always a good experience. Shawn helped us out and changed out plastic for braided stainless steel hosing throughout. He also replaced our hot water heater all before noon. He even went back and made sure we weren’t charged, when he found some of the ...plumbing had already been updated to stainless steel hosing. It’s nice to have these inspections and repairs on our schedule, rather than due to emergencies.
Thank you to Josh for his persistence in trying to find the problem to the noise I was hearing with my new furnace. He came out to insure me that they would remedy the problem. After the first attempt with a change of the motor and the noise was still ...there, he assured me that the problem would be taken care of. I was apprehensive about calling again because I thought maybe that was how it was supposed to sound. He said no, we want your to be happy and satisfied with your new furnace. He followed up with me and sent Paul and Chris to see if they could take care of the problem. They agreed the noise was not normal for the Bryant Furnace. They diagnosed the problem and promptly fixed it. They were both very professional and friendly. Thank you Josh for your coordination in getting this issue resolved. Also thank you Perfect Plumbing for the insulated coffee cup with my name embossed on it. I don't know who left it on my front porch, but it was a nice surprise.
Their service is kind of a mixed bag. We've had really excellent service some times. On our most recent experience we had an emergency and they left us hanging, and they didn't communicate that they weren't coming.
Thank you Shawn, you arrived quickly and fixed our issue with the water heater very fast.
Steve was very nice and very helpful. He really knew what he was doing and successfully unclogged my bathrooms. He also gave me great information about future services that I will be needing soon. I would recommend him and this company in a hot ...minute. Thank you to Steve and and Perfect Plumbing! He deserves a raise!
Dan was super polite, easy to talk to and very customer service oriented. Thanks for providing consistent great service!
Very quick and responsive service for a plumbing emergency. Alan did a great job of explaining the repairs needed along with up front easy to understand options and pricing. Schedule with confidence with this company.
Our technician, Trevor, was great! He explained everything very clearly and was very helpful. it really felt like he was making sure we were doing what was best for our house rather than just selling us on unnecessary items.
I'll never use them again PERIOD
The service was great, as usual👍🏻!
The technician was great, I just felt pricing was extremely high for the work completeded. I understand that plumbers aren't cheap but there comes a point where the price is ridiculous. I've been unable to take calls this afternoon but will return your ...call tomorrow. Thank you.
David Cole came and did an inspection on the heating and air. He was very thorough and took the time to make sure I understood the repairs that needed to be done. He took the time to answer my questions and did not make me feel like he was in a hurry to ...get to the next job. Paul Roll installed a new heater and air conditioner. He was very professional and respectful of the property. He went out of his way to make sure I was happy with the job he was doing. They are both assets to your company.