Our Most Recent Reviews
Great customer service every step of the way! I entered an online request for an AC maintenance check and was called within an hour to schedule. On the day of my appointment, I received a phone call to let me know the technician would be there in 30 ...minutes. Then I received a text and an email to let me know exactly who would be coming to my home, including a picture. This made me feel like they value their customers' safety and gave peace of mind. Blake W. was our tech and I want to give him special recognition. He was professional, personable and explained things well. He was happy to wear a mask in my home upon my request, which I really appreciated, as well as the booties. Blake's inspection was extremely thorough and I felt that he was focused on doing things right - we will definitely use Perfect again in the future because of this! We ended up needing more refrigerant, which he was able to add right away - our AC is much cooler now, which is great during this heat!
They will not talk with a project/facilities manager on a new commercial project. We'll never contact them again!
Diagnosed a failed thermopile on my 1-year-old water heater (a $600 repair) when they really had just never turned our gas back on after installing a new gas line for our range. Went many days without hot water and had to get a different company in to ...take one look and tell me our gas was off. Also had a couple strange incidents of miscommunication/misinformation from the office. They apologized, which I appreciate, but I will obviously never use them again.
Tom Scott was absolutely amazing. He was informed, thoughtful and caring about my gas leak and my safety. I am going to continue to use this company because of him!
Got a phenomenal air from this company to help with my allergies- I loved it and thought it was great! Then a few months later they started offering a clean air exp- also known as a purify that was supposed to be way better!- so I ended up selling the ...phenomenal and upgrading to the “better” and more expensive product to only be extremely unsatisfied- I had them uninstall the purify and said I wanted the phenomenal air back only to find out they won’t install them anymore.
We had a Water heater installed buy this company and the tech was great- but the pricing was twice as much as another company we were quoted by. We went with this company because of their warranty (the reason they said the price was so high) but not even ...8 months after it was installed it was leaking and having problems! So glad we paid a higher price to warranty avoidable issues due to poor installation. We also had an ac issue and the tech came out and did a temporary repair- then had a designer out to bid to replace as it was much needed. The designer only gave verbal pricing took over a week and a half to give us a bid and the bid was higher then originally promised. In that time we had ultimate heating and air come out and give a bid while onsite and they found we had a major leak in the ductwork that perfect never caught! Will not be referring this company to anyone. Not worth the money
Twice as much as any other company in the valley! The technicians are great but the level of customer service from office staff is insufficient