The 8 Ways We Stay Accountable to You
1) PRECISELY WHAT WE PROMISE GUARANTEE
We guarantee that you will get no games with the prices we offer, no surprises on the service we deliver and no tricks when it comes to your bill. When we give you a price—we honor that price—guaranteed. When we outline a service or repair—you will get precisely what you are promised.
2) 100% SATISFACTION GUARANTEE
Our entire team is committed to doing whatever it takes to make sure that you are 100% satisfied that you have received precisely the solution you wanted. It’s our promise to deliver precise results that are completely free from faults or defects—or as close to such a condition as possible.
3) 10-YEAR PARTS & LABOR GUARANTEE
We will repair or replace all comfort system components on: air conditioners, heat pumps, furnaces, air handlers, water heaters, indoor cooling coils, programmable thermostats, electronic air cleaners, zone controls, UV light fixtures, dehumidifiers, humidifiers, motorized dampers and ventilators in the event of failure as a result of manufacturer’s defect for 10 years.
4) 5-YEAR NO LEMON GUARANTEE
If your air conditioner or heat pump compressor fails within 5 years of installation, and/or if your gas furnace heat exchanger fails within 5 years of installation, we will replace the equipment at no cost.
5) 2-YEAR PERFORMANCE GUARANTEE
If your new comfort system fails to keep you comfortable up to 2 years after installation, we will make unlimited attempts to resolve the issue. If we cannot resolve the issue with the existing equipment, we will replace the system with a new system of equal value absolutely free.
6) 1-YEAR RISK-FREE GUARANTEE
If, within the first year after the installation of your comfort system, you are not 100% satisfied with your system’s performance, our service or our people, we will remove the system (within 30 days of your request) and cheerfully refund you the entire amount of your investment.
7) PROPERTY PROTECTION GUARANTEE
Our team members will treat your property with respect and care. This includes items such as your lawn, landscaping, carpeting, floors, walls, furniture and doors. In the unlikely event that damage occurs by the actions of Perfect Plumbing, Heating & Air, we will repair or replace the damaged item to its original condition.
8) $100 NO FRUSTRATION GUARANTEE
If your system breaks down within the first 2 years of operation and we do not provide you with heating or air conditioning within 24 hours of being notified, we will pay you $100 for your inconvenience.